From individual tasks to a scalable process
Customer feedback becomes valuable when it is handled through a reliable process. Localtouch.io centralises reviews, supports manual and automated responses, and creates clear escalation paths.
- Central review inbox
- Response templates and tone of voice
- Automatable response logic
- Rule-based forwarding and escalation
- Visibility into open and completed reviews
For multi-location teams
One shared workspace
Marketing, operations and service work from the same data foundation, reducing coordination effort and keeping tasks traceable.
What changes day to day
Less manual work, clearer ownership and a consistent presence across locations.
Central control
One workflow instead of many platform logins.
Faster response
New tasks become visible early and can be prioritised.
Better decisions
Comparable data makes improvements measurable.